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Unlocking Mobile Phones
Sometimes if you want to change mobile company you need to unlock your mobile phone. This can be difficult in some situations but quite a few of the companies in Australia now will allow you to unlock so long as you have spent enough money on your account if you are on prepaid or if you have had the contract for a certain length of time.
Some phones may be locked to Vodafone, meaning they can't be used on another network until they're unlocked.
You can unlock your phone using the unlocking tool
'Soft-locked' mobile devices are free to unlock from the Vodafone network.
If you have purchased a 'hard-locked' mobile device from a Vodafone outlet in Australia, there may be a cost of up to $100 to unlock it.
There is a discount of:
- $25 if you unlock your phone using Vodafone's online facility
- $50 if it has been more than 6 months since you purchased from a Vodafone outlet in Australia
To unlock your mobile for use on other networks, you may need to pay an unlocking fee. It's $80 for phones activated 6 or less months, or never activated; and $25 for phones activated more than 6 months up to 2 years. There is no unlocking fee after that.
To unlock your Pre-Paid Mobile, or check your unlocking fee, follow the steps below:
Step 1 of 4: Press * # 0 6 # on your mobile, and write down the code that's shown. This is your phone's IMEI number.
Step 2: Contact the Telstra Pre-Paid Unlocking Centre direct call 125 8880 from your Telstra Mobile or 13 22 00 and follow the prompts & say "prepaid".
Step 3: You'll be asked for your phone's IMEI code and will then be advised of the unlock fee and payment instructions.
Step 4: Once payment is completed you will be advised of unlocking instructions.
If bought before 3/9/12 $80 - $120 top up required on prepaid prior to free unlock or 6 months of activation depending on the phone.
If bought on or after 3/9/12 $80 within 6 months or $25 after 6 months.
See the link above for full terms & conditions.
If you are a Pre-Paid Member and would like to network unlock your handset all we ask is that you have Topped-Up your service with at least $80.00 (NOT counting your original included credit) of recharge credit.
If you have not yet topped up with $80.00 you will need to add more top-ups to your service so that your total recharges (not counting your initial included credit) equal at least $80.00. Virgin won't take this credit as a charge to unlock your handset, you'll get to keep and use your credit.